Your information, plainly

Who we are

CREOZEN LTD, 124 City Road, London, United Kingdom, EC1V 2NX. Email support@creozen.bid.

When you send a form

The enquiry and support forms send the details you enter to a script on this site's server, /contact.php. It checks the details and hands them to the web host's mail system to send to our company mailbox. The script does not keep a copy of your message on the server. A reference shown after sending means the mail system accepted it for processing; it does not prove the email has arrived.

To reduce misuse, the script keeps a short-lived counter of attempts, stored against a scrambled (hashed) form of your IP address, outside the public website. It is cleared after roughly fifteen minutes.

We use your details only to reply and, where we go on to work together, to run that project. Our lawful bases are your consent and our legitimate interest in answering enquiries. We keep correspondence only as long as it is needed.

What your browser stores

We do not use analytics, advertising or tracking cookies. Your storage choice is saved in local storage in your browser. If you accept optional storage, the project shaper, calm audit and subtraction exercise remember your answers on your device; they are never sent to us. Rejecting optional storage deletes those saved answers. Use “Cookie settings” in the footer to change your mind at any time.

Outside services

Fonts and images are served from this website itself. We do not load third-party scripts or embedded maps. External links, such as OpenStreetMap or the resources on our Notes page, take you to other sites with their own privacy policies.

Hosting logs

Our hosting provider may keep routine technical logs, such as IP addresses and pages requested, for security and operation.

Your rights

You may ask to see, correct or delete your personal information, or object to how we use it, by emailing us. You can also contact the Information Commissioner's Office at ico.org.uk.